Overview: Account Setup

Level 2 authorization enables users to submit or update their PSO and Provider Profiles via online submission or by XML submission. Level 2 users can run profile summary and detailed submission status reports, access secure PSO reference materials, and update their own account information.

PSOs interested in acquiring a Level 2 account are required to submit a Level 2 Web site User Registration Form. Once registration is approved and verified, the user will be assigned a user ID and password. Access to the User Registration Form can be found below:

   PSOPPC Level 2 User Registration Form  Posted on: 06/09/2015,  130 KB

Level 3 authorization provides access to all Level 2 functionality. Additionally, Level 3 authorization allows the user to submit patient safety events under a direct PSO or a PSO-authorized vendor. The user can create and view Aggregate Reports and Patient Safety Event Submission Management Summary and Detail Reports.

PSOs interested in obtaining a Level 3 account are required to submit a Level 3 Web site User Registration Form. Once registration is reviewed and verified, the user will be assigned a user ID and password. Access to the User Registration Form can be found below:

   PSOPPC Level 3 User Registration Form  Posted on: 06/10/2015,  120 KB

For additional security, two-factor authentication will be required in order for Level 3 users to log in. The second-factor authentication code will be sent to the user's designated mobile phone via SMS text message.

PSO Administrator authorization provides access to all Level 3 functionality. Additionally, the PSO Administrator has the ability to authorize a vendor to submit patient safety event data for their associated PSO. PSO Administrator authorization can only be issued to the Authorized Official (AO) or Point of Contact (POC) of the PSO.

AO's and POC's interested in obtaining a PSO Administrator account are also required to submit a Level 3 Web site User Registration Form. Once registration is reviewed and verified, the user will be assigned a user ID and password. For additional security, two-factor authentication will be required in order for PSO Administrators to log in. The second-factor authentication code will be sent to the user's designated mobile phone via SMS text message.

PSO-authorized vendor organizations are able to submit AHRQ Common Formats patient safety event data on behalf of PSOs. Each vendor account will be required to submit the Vendor Organization Registration Form.

   Vendor Organization Registration Form  Posted on: 05/12/2014,  34 KB

Each user under a vendor organization account must hold a Level 3 account. Review the Level 3 Accounts section above for further details.

Please note: vendor organizations can only submit patient safety event data on behalf of those PSOs who have completed a Data Use Agreement (DUA) and the Vendor Authorization process.

Review the list of questions and answers posted below. This information is updated regularly with the knowledge that will be gained as more PSOPPC services become available.

PSOs listed by AHRQ are eligible to obtain a user account(s) to access the secure pages of the PSOPPC Web site. Account registration includes completing a registration form with signatures from the Authorized Official of the PSO. A notary signature is also required as proof of identity. The original form will be submitted to the PSOPPC Help Desk for processing.

Before signing in to the PSOPPC Web site, a user must :

• Complete the PSOPPC registration process
• Receive an email notification from the PSOPPC Help Desk that the registration is complete (the email will contain the user ID)
• Follow the instructions from the PSOPPC Help Desk email to obtain the temporary password
• Contact the PSOPPC Help Desk in order to register a mobile phone number for Second-Factor Authentication (Level 3 and PSO Administrator accounts only)

If the initial temporary password is not received via email, please contact the PSOPPC Help Desk at (866) 571-7712 or at support@psoppc.org

The PSOPPC Web site provides online assistance for forgotten passwords. Select the "Did you forget your password" link on the Sign In page and follow the step by step instructions to change the password.

The PSOPPC Help Desk provides assistance in retrieving user account information. If a user has forgotten their user ID, please contact the PSOPPC Help Desk at (866) 571-7712 or email at support@psoppc.org. Appropriate credentials will be required to furnish user identification.

Only Level 3 and PSO Administrator user accounts will require two-factor authentication. Upon login, a second-factor authentication page will be shown, where the user will generate and enter the authentication code received on their mobile phone.