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Account Setup

Patient Safety Organizations (PSOs) listed by the Agency for Healthcare Research and Quality (AHRQ) and PSO affiliated vendor organizations are eligible and encouraged to create an account to access the secure pages of the Patient Safety Organization Privacy Protection Center (PSOPPC) website.

There are different types of accounts for PSOs and Vendors. Please find account registration information and instructions below each account type. User registration forms must be signed by the PSO Authorized Official and sent back to the PSOPPC. User accounts only requesting PSO Collaboration Community access can be scanned and sent to the PSOPPC via email (support@psoppc.org). Level 2 and higher account registration forms must be notarized and sent back via mail to the address below. All users must provide evidence of identity as outlined in the requirements in NIST Special Publication 800-63. Once the identity proofing is complete, an account will be established for the user.

PSOPPC Help Desk
3110 Lord Baltimore Drive, Suite 104
Baltimore, MD 21244
Phone number:
(866) 571-7712

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PSO Accounts

PSO Collaboration Community
PSO Collaboration Community accounts provide access to the PSO Collaboration Community in order to share information and work with other PSOs in the AHRQ PSO community. This type of account only has access to the PSO Collaboration Community and only requires a user ID and password to access the PSOPPC website. The user registration form can be signed and emailed back to the PSOPPC; it does not have to be notarized and mailed.
Level 2
Level 2 accounts provide access for PSOs to submit or update their PSO and Provider Profiles via online submission form. They can also access secure PSO reference materials and update their own account information. This type of account requires the PSO User Registration form to be notarized and mailed to the PSOPPC.
Level 3
Level 3 accounts provide access to all Level 2 functionality and allows the user to submit patient safety data for the PSO. The user can create and view Aggregate Reports and Patient Safety Data Submission Management Summary and Detail Reports. For added security, two-factor authentication is required for Level 3 users to log in. The second-factor authentication code is sent to the user's designated mobile phone via SMS text message. This type of account requires the PSO User Registration form to be notarized and mailed to the PSOPPC.
PSO Administrators
PSO Administrator accounts provide access to all Level 3 functionality and allows the PSO Administrator to authorize a vendor to submit patient safety data on their behalf. This type of account can only be issued to the Authorized Official (AO) or Point of Contact (POC) for the PSO, and uses the same two-factor authentication as Level 3. This type of account requires the PSO User Registration form to be notarized and mailed to the PSOPPC.

PSO_User_Registration_Form Posted on: 05/03/2019, 50 KB

Vendor Accounts

PSO-authorized vendor organizations are able to submit AHRQ Common Formats patient safety data on behalf of PSOs. Each vendor account will be required to submit the Vendor Registration Form for the vendor entity itself as well as its users.

Vendor_Registration_Form Posted on: 05/03/2019, 32 KB

Vendor accounts allow the user to submit patient safety data on behalf of a PSO. Users can create and view Aggregate Reports and Patient Safety Data Submission Management Summary and Detail Reports. For added security, two-factor authentication is required in order for Vendor users to log in. The second-factor authentication code is sent to the user's designated mobile phone via SMS text message. This type of account requires the Vendor Registration form to be notarized and mailed to the PSOPPC.

Please note: Vendor organizations can only submit patient safety data on behalf of those PSOs who have completed a Data Use Agreement (DUA) and the Vendor Authorization process.

FAQ & Resources

Below is a list of frequently asked questions (FAQ) and answers to help users.

How do I register for an account?

PSOs listed by AHRQ are eligible to obtain a user account(s) to access the secure pages of the PSOPPC website. Account registration includes completing a registration form with signature from the Authorized Official of the PSO. PSOs only requesting PSO Collaboration Community access may scan and email the completed form to the PSOPPC at support@psoppc.org. PSOs requesting Level 2 account access or greater must have the form notarized and sent by mail to the PSOPPC Help Desk. Vendors must have the Vendor Registration Form notarized and sent by mail to the PSOPPC Help Desk to obtain a vendor user account(s).

What do I need to Sign In?

Before signing in to the PSOPPC website, a user must:

Complete the PSOPPC registration process.
Receive an email notification from the PSOPPC Help Desk that the registration is complete (the email will contain the user ID and temporary password).
Follow the instructions from the PSOPPC Help Desk email to login to the PSOPPC using the temporary password.
Contact the PSOPPC Help Desk in order to register a mobile phone number for Second-Factor Authentication (Level 3, PSO Administrator, and Vendor accounts only).

If the initial temporary password is not received via email, please contact the PSOPPC Help Desk.

What if I forgot my password?

The PSOPPC website provides online assistance for forgotten passwords. Select the "Did you forget your password" link on the Sign In page and follow the step by step instructions to change the password.

What if I forgot my user ID?

The PSOPPC Help Desk provides assistance in retrieving user account information. If a user has forgotten their user ID, please contact the PSOPPC Help Desk. Appropriate credentials will be required to obtain a user ID.

How do I know if two-factor authentication is necessary for my account?

Level 3, PSO Administrator, and Vendor accounts require two-factor authentication. Upon login, a second-factor authentication page is shown where the user enters the authentication code received on their mobile phone after clicking the "Send Code" button.